Privacy Policy

Who we are

We are TqanyNet LTD, a company registered in England and Wales under company number 14478760, with our registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. We are the data controller responsible for your personal information in connection with this Site.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us by email at [email protected] or by post at the address above.

Information we collect

We may collect and process the following categories of personal data:

• Contact form submissions: the name, email address and message you provide when you complete our "Leave A Message" or "Get In Touch" contact forms.
• Newsletter subscriptions: your first name, last name and email address when you subscribe to our newsletter via the "Keep in Touch" form.
• Correspondence: information contained in any communications you send us by email, phone or other channels.
• Usage data: technical information automatically collected when you visit the Site, such as IP address, browser type, pages visited, referring URLs and approximate location. We use this for analytics and security.
• Cookies: small text files stored on your device. See the Cookies section below.

How we use your information

We process your personal data for the following purposes:

• To respond to enquiries submitted via our contact forms and to provide information about our services.
• To send our newsletter to subscribers, where you have consented to receive it. You can unsubscribe at any time.
• To operate, maintain and improve the Site and our services.
• To monitor and analyse usage in order to understand how the Site is used and to improve performance.
• To protect the security of the Site and to prevent fraud, abuse or misuse.
• To comply with our legal, regulatory and tax obligations.

Our lawful bases for processing include: (a) taking steps at your request before entering into a contract; (b) performance of a contract with you; (c) compliance with a legal obligation; (d) our legitimate interests in operating and securing our business, where these do not override your rights; and (e) your consent, for example when you subscribe to our newsletter or accept non-essential cookies.

Cookies

The Site uses cookies and similar technologies to function. Essential cookies are necessary for the Site to operate and cannot be switched off. We may also use analytics cookies to understand how visitors interact with the Site, and you can accept or reject these non-essential cookies at any time through your browser settings. Where we rely on consent for non-essential cookies, we will ask for that consent before they are set.

Sharing your information

We may share your personal data with:

• Service providers and processors who help us operate the Site, deliver our services and host communications (for example analytics, email and hosting providers), under written agreements requiring them to keep your data confidential and secure.
• Professional advisers, regulators and law enforcement authorities where required by law, court order or to protect our rights and safety.
• A successor in connection with a sale, merger or transfer of part or all of our business, subject to appropriate confidentiality.

We do not sell your personal data to third parties.

International transfers

Where your personal data is transferred outside the United Kingdom, we will ensure it is protected by appropriate safeguards, such as UK adequacy regulations, Standard Contractual Clauses or other legally recognised transfer mechanisms, in accordance with UK data protection law.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy and to comply with our legal and regulatory obligations. Newsletter data is retained until you unsubscribe; contact form submissions are retained for a reasonable period to allow us to respond and maintain records, after which they are deleted or anonymised.

Your rights

Under UK data protection law you have the right to:

• Be informed about how we use your data (this Policy).
• Access your personal data and receive a copy of it.
• Have inaccurate personal data rectified.
• Have your personal data erased in certain circumstances.
• Restrict or object to our processing.
• Receive your data in a portable format (data portability).
• Withdraw consent at any time, where processing is based on consent (including newsletter and non-essential cookies).
• Complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you are unhappy with how we handle your data.

To exercise any of these rights, contact us at [email protected].

Security

We implement appropriate technical and organisational measures designed to protect your personal data against unauthorised access, loss, destruction or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s privacy

Our Site and services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

Changes to this Policy

We may update this Privacy Policy from time to time. We will indicate the date it was last updated and, where changes are material, provide a prominent notice on the Site. Your continued use of the Site after any such changes constitutes acceptance of the updated Policy.

Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected] or by post at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.